Travels with Janny

Review: Banff Moose Hotel and Suites

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Review:  Banff Moose Hotel and Suites
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Our first stop on our mountain getaway was in Banff, Alberta. We were spending a couple days over the Canadian Thanksgiving long weekend. On previous visits to Banff, I’ve stayed in hotels up on Tunnel Mountain or outside Banff National Park in Canmore. For this trip, I thought it would be nice to stay right on the main drag (Banff Avenue), so that a person could easily walk to the central shops and restaurants.

In looking for a place to stay, I came across the Moose Hotel and Suites. You can’t get anymore Canadian with a name like that. We decided to book a Superior One Bedroom Suite – which would give us a little more space, and would be convenient if we decided to bring food back to the room (instead of eating out at restaurants). I also liked the fact that access to the room were via an outdoor walkway.

We were staying a Sunday and Monday night. Because of the long weekend, the rate for the Sunday night was $293CAD. The rate for the Monday night was $215CAD. I booked directly with the hotel for these rates.

We took our time driving from Edmonton to Banff – arriving around 6:30pm. We parked at the entrance and went inside to check in.

Moose Hotel

At the entrance to the hotel had some nice wall art, and two steps down was the reception area. The reception desk had plexiglass shields at each station, but the reception clerks were not wearing masks. However, any other staff I saw were wearing masks.

The check-in process was very quick, and we were given our key cards and a parking pass for the underground parkade.

Entrance to the hotel
Reception desk at Moose Hotel

We hopped back in our car, and drove into the parkade, which was on the right just past the hotel entrance. It is quite a large parkade, and we were able to find a parking spot close to the elevator. We were able to take the elevator right up to the second level, where our room was. Next to the elevator in the parkade was also a guest laundry room.

Once on the second floor, we had a bit of a zig zag walk which took us to an outdoor walkway. Our room was number 217.

Second floor catwalk over the hotel lobby
View of lobby from catwalk
Room 217
Outdoor walkway to our room

When entering the room, you came into a hallway with a closet, then a small kitchenette on the left.

Entrance hallway. The closet is the mirrored door on the right.
Inside the closet. There were some shelves, a safe, ironing board and iron.
Kitchenette with fridge, microwave, coffee station and sink.

Once past the closet and kitchenette was the sitting area. This area had a small sofa, a dining table with 4 chairs, and a gas fireplace.

Sitting Area

On the table next to the sofa, just above the phone, were 2 USB outlets – which were handy for charging electronics.

The dining table was pushed against the wall with 4 chairs around it. To make more space, we moved 2 of the chairs over by the window. There was an electrical outlet just below the table, so that made it easy to set up our laptops.

From this area was a door out to the patio. Unfortunately, we only had a view of other units.

View from patio

To the left of the patio door was the entrance to the bedroom.


The bedroom had a set of drawers, a TV and a few hooks. The only other storage was in the entrance closet. On each side of the bed was a padded bench that could be used as a luggage rack. When only spending a couple days in a hotel, I normally just keep most things in my suitcase. In a lot of hotels, there is only a single luggage rack/bench – so it was nice to have one for each of us for a change.

On the far side of the bed, the electrical outlet had 2 more USB ports. The other side of the bed just had a regular electrical outlet.

Just past the entrance to the bedroom was the entrance to the bathroom on the left. The bathroom was spacious and clean.


On the bathroom ledge were two small containers of green tea lotion. In the shower was a wall dispenser for shampoo, conditioner and soap from the Rocky Mountain Soap Company, which is a local company.

Soap dispensers in shower

The hotel had an on-site restaurant called Pacini. The restaurant entrance was on the right as you walked into the hotel.

View of Pacini restaurant from the catwalk

The check-in folio included a paper with some QR codes that you could use to access the restaurant menus. The restaurant provided take-out, room service along with the in-restaurant dining. The restaurant was open for breakfast, lunch and dinner. We did not eat any meals at the restaurant, so I can’t comment on the quality of the food.

The restaurant also had an outdoor seating area with fireplaces.

On the second floor, near the elevators, was a business centre. However, this was closed when I was there.

Business centre

On the third floor, was the Meadow Spa. The spa was open and had most of their services available. The prices were not cheap – but in line with spas at other higher-end hotels. If we were spending more time in Banff, I might have tried out one of the spa treatments.

Meadow Spa

On the fourth floor were the pools and the fitness room. The fitness room was fairly small, but had a view of some mountains in the distance.

Fitness room

Next to the fitness room was the indoor pool.

Indoor pool

There were also 2 outdoor pools and a sauna. The outdoor pools were about the same temperature as your typical hot tub. Since the outdoor temperature was around freezing, it was quite steamy in this area. There were also a few seating areas, a firepit and a sauna.

Outdoor pool area

Due to COVID, there were limits as to how many people could be in a pool. For the indoor pool, there was a maximum of 15. For the outdoor pools, he maximum was 10 in each pool. In the check-in folio, there was a suggested seating diagram for the pools. During peak times (Friday and Saturday evenings), a pool attendant was on duty to ensure that there weren’t too many people on the deck. During these times, you could phone a number to find out if there was room at the pools, and even be put on a waitlist if necessary.

One interesting thing about this hotel was that they incorporated a heritage home – called the Corner House in the building of the hotel. You can actually book to stay in this house. More details about this house can be found here.

Corner House

Overall, I was very happy with my stay a the Moose Hotel. It is in a great location, the room was modern and clean, and the overall decor made it feel like you were staying in a mountain lodge. I would definitely want to stay here again next time I’m in Banff.